REWARD: 2,000PHP

Minimum Qualification(s):

• Minimum of 2 years experience in doing outbound call - collecting payments from patients

• Candidate who have experience in 3rd party debt collection are welcome to apply

• Above average communication skills

Patient Pay Collection

Summary:

We are seeking a detail-oriented Patient Pay/Collection Specialist to join our healthcare revenue cycle team. This role focuses on handling patient accounts, collecting outstanding balances, and ensuring timely payments while maintaining a compassionate and professional approach. The ideal candidate will have experience in medical billing, insurance verification, and customer service.

Job Description:

• Contact patients via phone, email, or mail regarding outstanding balances and payment arrangements.

• Explain insurance coverage, patient responsibility, and billing details to patients.

• Process payments, set up payment plans, and resolve billing inquiries.

• Verify insurance information and coordinate with payers to resolve claim denials or discrepancies.

• Maintain accurate records of all communications and transactions in the billing system.

• Work closely with internal teams (billing, coding, and customer service) to resolve account issues.

• Ensure compliance with HIPAA and healthcare regulations regarding patient financial information.

• Meet collection targets while providing exceptional customer service and support.

Additional Information:

• Salary: 27,000PHP - 30,000PHP

• Work-from-home with 15 days on-site per year

• Night shift (Eastern Standard Time)